Privacy Policy

Last updated:

1. Who we are

This Privacy Policy applies to personal data processed by raycastbase.com (legal form: PE).

  • Address: 12 Shevchenka St, Kyiv, 01001, Ukraine
  • Registration (EDRPOU): 11173646
  • Email: contact@raycastbase.com
  • Phone: +380 732 344 0482
  • Managing Director: Laura Lopez
  • Website: raycastbase.com

2. What personal data we collect

Depending on how you interact with our website, we may collect:

  • Contact details you provide through our lead/contact form (e.g., name, email, phone).
  • Message content you submit (your request and related details).
  • Technical data such as IP address, device/browser identifiers, and interaction logs (for security, analytics, and site functionality).

If you only browse without submitting a form, we may still process technical data as described above.

3. Why we collect it (purposes)

  • To respond to your inquiries and provide requested information.
  • To perform steps before contracting, including arranging travel/tour services after you request them.
  • To manage customer requests and complaints and communicate with you.
  • To ensure security of our services and prevent misuse.
  • For analytics and website improvement, where applicable, and for marketing communications only in compliance with applicable rules.

4. Legal basis

We process personal data under applicable Ukrainian law, including the Law of Ukraine "On Personal Data Protection" (2297-17). Where required, we also ensure that information and consent/notice mechanisms are provided for marketing-related processing and communications.

When processing data in connection with providing information before contracting remotely, we also ensure relevant pre-contract information is provided to you (as applicable).

5. Cookies and similar technologies

We may use cookies or similar technologies. Non-essential tracking/marketing-related cookies are subject to notice and consent consistent with the Law of Ukraine "On Personal Data Protection" (2297-17) and the Law of Ukraine "On Advertising" (№ 270/96-ВР).

You can typically control cookies through your browser settings. For purposes of compliance, we provide the appropriate notice where required.

6. How we share and transfer data

We do not sell your personal data. We may share personal data with:

  • Service providers that help us operate the website and process requests (e.g., hosting and support), based on agreements and appropriate safeguards.
  • Authorities or counterparties when required by law.

If data is processed by third parties, we take reasonable measures to ensure confidentiality and lawful processing.

7. Data retention

We keep personal data only for as long as necessary for the purposes described in this Policy, and then we delete or anonymize it in accordance with applicable requirements.

8. Your rights

Under the Law of Ukraine "On Personal Data Protection" (2297-17), you may, as applicable:

  • Request access to your personal data.
  • Request correction or erasure of inaccurate or unlawfully processed data.
  • Request restriction of processing where applicable.
  • Object to processing in the cases provided by law.

To exercise your rights, contact us using the details in Section 9.

9. Complaints and contact for data protection

If you have a complaint about how we process personal data or handle your request, you can submit it to our contact channel below. We will consider it in accordance with the consumer protection process applicable in Ukraine.

Contact person / Data protection contact: contact@raycastbase.com

Phone: +380 732 344 0482

Address: 12 Shevchenka St, Kyiv, 01001, Ukraine

Relevant legal references include the Law of Ukraine "On Personal Data Protection" (2297-17) and the Law of Ukraine "On Consumer Protection" (№ 3153-IX).

10. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date at the top of this page will reflect the latest revision. Continued use of the website after updates means you accept the updated Policy.