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Consumer information (for residents of Ukraine)

For travel/tour services offered in Ukraine, the provider identity and service characteristics are provided clearly and accessibly before contracting, including when contracting remotely.

These pages reference the following applicable legal requirements:

• Закон України "Про захист прав споживачів" (№ 1023-XII) and Закон України "Про захист прав споживачів" (від 10.06.2023 № 3153-IX) — provisions related to distance contracts and information before contracting.
• Закон України "Про електронну комерцію" (№ 675-VIII) — identifying information of the e-commerce subject and pre-contract information before concluding an electronic contract.
• Стаття 17 Закону України "Про захист прав споживачів" (№ 3153-IX) — information before concluding a distance contract, including data for identifying the seller.

Complaints and claims

If you need to submit a complaint or claim, please contact us using the details below. We will consider your application in accordance with applicable consumer-protection requirements.

Reference: Закон України "Про захист прав споживачів" (№ 3153-IX) — provisions on consideration of complaints/applications by the business entity and the procedure for submitting a complaint.

Personal data

If your request includes personal data (such as name, email, or phone), it will be processed for handling your inquiry and related communications. We process personal data in accordance with applicable law.

Reference: Закон України "Про захист персональних даних" (2297-17).

Advertising and truthful information

We provide marketing communications with clear and non-misleading information and apply advertising rules for communications in the internet and via electronic communications.

Reference: Закон України "Про рекламу" (№ 270/96-ВР).